
Re: DRM protected Rhapsody To Go Files
Thanks for sharing those files. To help us fix this issue in an upcoming Orb version please follow the below instruction and send us your logs to
userlogs@orb.com:
2.01.0049Enable
Debug Mode (Click Orb tray - Configuration - Advanced - "check" Debug Mode - Restart Orb), try streaming few normal audio files and then try streaming Rhapsody content on your Orb PC, zip up and mail your
Orb Logs folder after renaming the zipped logs folder as 2.01.0049_Rhapsody.
2.51.0032Now uninstall
* 2.01.0049 via Control panel (Add / Remove programs) and then install
2.51.0032. Please set your
LogLevel to
4 (see instructions below), try streaming few audio files and the stream Rhapsody content then zip up and mail your
Orb Logs folder to
userlogs@orb.com after renaming the zipped logs folder to 2.51.0032_Rhapsody, also reference this forum post in your email so we can try and help you.
To set Log Level to 4 (debug mode - generates more log information which helps diagnosis):
1. Stop Orb - Click
Start > Run > then type: regedit
2. Navigate to
HKEY_LOCAL_MACHINE | Software | OrbNetworks | Orb , then double-click
LogLevel, enter
4 and click
OK - Start Orb and try again.
*Note : When you uninstall Orb, please check the checkbox on the last screen "delete user settings". It is important to check that box to clear the existing DB. Also note that, uninstalling Orb will wipe out all user settings (including your favorites, custom channels, scheduled recordings, etc.) and Orb applications as if you never had Orb installed.Thanks in advance for helping us to improve Orb.